Always send a test lead immediately after publishing an intake sheet. This will ensure that it is indeed published, and that the recipients receive the lead as it was intended, as well if your custom rules are executing as planned.
If there are issues with your lead, you will receive an email notification from us about an Error Log. The lead will be attached with information as to the reason, and time it occurred.
We suggest you check your settings in your respective intake sheet. We are also here to help, just click the "Submit a Request" link and we'll do our best to get back to within 24hrs or less. We're a small team right now, but we're dedicated to helping your business thrive. We're currently building a robust customer service integration platform for Q3 2018.